Support
Talk to a person, or read the documents that set out how Lasta works.
Get help or make a claim
Use the form below for any question or problem. It opens a support ticket, and we aim to reply within 24 to 48 hours.
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Making a claim about a delivery? Read what we need
- Your claim must reach us within 14 days of the delivery, or of the day it should have been delivered. If you could not reasonably notice the problem in that time, you have 14 days from when you become aware of it.
- Include your order number and what happened.
- Attach proof of purchase (invoice or receipt) and evidence of the problem, such as a photo of the damage.
- If the parcel was damaged, keep it and its packaging for 14 days, in case it needs to be inspected.
These rules come from Clauses 3.11, 10 and 15 of our Terms & Conditions.
How Lasta works
These are the current documents. If you have any more questions, contact us at [email protected].
Terms & Conditions
For clients: how booking, prices, cancellations, waiting time and claims work.
Read itLost or Damaged Parcels
What we pay if a parcel is lost or damaged, and how to make a claim.
Read itRefund & Cancellation Policy
When a delivery is refunded, when a cancellation fee applies, and how to ask for a review.
Read itPrivacy Policy
What we collect, including the identity check, why we collect it, and who processes it.
Read itPrice Details
What makes up the price of a delivery, and what can be added at the end.
Read itWant to deliver with Lasta?
We are starting in Dublin, on foot and by bicycle. The application is on this site and takes a few minutes.
Become a courierJust want to send a parcel? Create a client account