Terms & Conditions

1. Definitions & Business Scope

1.1 Business Scope. Lasta is a marketplace technology platform (Application and/or website) through which Clients are connected with Independent Couriers and can order, track, and pay for the delivery of Goods. The Company does not itself collect, carry, transport, or deliver Goods, and does not take possession of, custody of, or title to any Goods at any time.

1.2 Definitions. In these Terms, unless the context requires otherwise, the following definitions apply:

Account means the registered profile a Client creates to use the Application.

Application means the Company's application available for iOS/Android and/or website, through which Clients can request, track, and pay for Deliveries.

Business Client means a Client that enters into these Terms wholly or mainly for purposes related to its trade, business, craft, or profession.

Cancellation Fee means any fee payable by a Client following cancellation of a Delivery Request or a failed Delivery, as set out in Clause 7, which may comprise one or more of the following: (a) the Base Fee applicable to the Method of Transport selected; (b) the Technology Fee; (c) the Waiting Fee accrued under Clause 7.3; and (d) the return leg fee under Clause 7.4 and 7.5. The specific combination of fees applicable depends on the circumstances set out in Clause 7.

Consumer Client means a Client that is a natural person entering into these Terms for purposes wholly or mainly outside their trade, business, craft, or profession, within the meaning of the Consumer Rights Act 2022.

Client means the individual or business using the Application to request a Delivery (Unless a Clause expressly refers to a "Consumer Client" or "Business Client", it applies equally to both), whether as the Sender, as the Recipient, or as a third party arranging the Delivery on behalf of the Sender, the Recipient, or both.

Collection Address and Delivery Address mean the addresses provided by the Client for collection and Delivery of the Goods, respectively.

Company means MAST Trek Delivery LTD, business name "Lasta", the provider of the Application and the technology platform through which Deliveries are arranged. A company registered in Ireland, with the Companies Registration Office under company number 812286, whose registered office is at 77 Camden Street Lower, Dublin, D02 XE80. Customer service: [email protected] or via the contact form at lasta.ie/help.

Declared Value means the value of the Goods declared by the Client at the time of submitting a Delivery Request, in accordance with Clause 9.1.

Delivery means the collection and delivery of Goods arranged through the Application.

Delivery Request means a request submitted by a Client through the Application for the collection and Delivery of Goods.

Fees means the amounts payable by the Client for a Delivery, including any applicable Cancellation Fee, waiting fee, technology fee, administration fee, or return fee.

Force Majeure Event means any circumstance beyond a Party's reasonable control that prevents it from performing its obligations.

Goods means the item(s) a Client requests to have collected and delivered through the Service.

Independent Courier means an independent, self-employed contractor who accepts and performs Deliveries through the Application. An Independent Courier is not an employee or agent of the Company or the Client.

Method of Transport means the mode used by an Independent Courier to carry out a Delivery (currently walking or cycling).

Package Size means the size and weight category selected by the Client for the Goods, corresponding to the Method of Transport chosen.

Prohibited Items means the categories of Goods listed in Clause 11.1 (Prohibited Items).

Recipient means the person or business to whom the Goods are to be delivered.

Sender means the person or business from whom the Goods are collected.

Service or Services means the Delivery-related services made available by the Company through the Application, including matching Clients with Independent Couriers, payment processing, and Delivery tracking.

2. Eligibility & Account Creation

2.1 Age and Identification. By signing up for an Account or placing an order through the Application, the Client confirms they are aged 18 or older. This Clause 2.1 applies to the Client only; the Company does not verify the age of any Sender or Recipient, save as required for age-restricted Goods under Clause 11.1. The Client must provide accurate identification details (full name, address, email, and company name where applicable) to create an Account, and must keep this information up to date.

2.2 Device and Connectivity Requirements. To access the Services, the Client must have a compatible Device, running a currently supported version of its operating system, in good working order, and with access to the internet.

2.3 Service Availability. The Company will use reasonable efforts to keep the Application and Services available during normal operating hours. Access may be interrupted for maintenance, upgrades, or reasons beyond the Company's control, and no warranty is given as to continuous availability, access speed, or device performance.

2.4 Conduct Towards Independent Couriers. Clients must treat Independent Couriers professionally and must not act in a way that puts an Independent Courier at risk.

2.5 Acceptance of Terms. The Client must click "I accept the Terms and Conditions." Acceptance of these Terms and Conditions is required to access the Services and create an Account.

3. Formation of Contracts and Delivery Process

3.1 Two Contracts. When a Client submits a Delivery Request, two distinct contracts arise: (a) between the Client and the Company, for the supply of the Services (matching, payment processing, tracking and support). These Terms govern that contract; and (b) between the Client and the Independent Courier who accepts the Delivery Request, for the collection and carriage of the Goods. The Company is not a party to that contract and acts solely as a disclosed agent of the Client in concluding and administering it. The Company gives no undertaking that any Delivery will be performed, or performed within any timeframe. Its obligation is limited to using reasonable care and skill in supplying the Application.

3.2 No Minimum Term; Right to Stop Using the Service. The Client's use of the Application is not subject to any minimum term, subscription, or ongoing commitment. The Client is free to stop using the Application, and to close their Account under Clause 13.4, at any time, without charge or penalty for doing so. This Clause 3.2 concerns the Client's use of the Application generally; for a Consumer Client's statutory right to withdraw from the contract for a specific Delivery Request, see Clause 3.2A.

This Clause 3.2 does not affect the Client's obligation to pay any Fee or Cancellation Fee that has already become due in respect of a specific Delivery Request, including where the Client cancels a Delivery Request after an Independent Courier has accepted it, in accordance with Clause 7 (Cancellations, Waiting Time & Failed Delivery).

3.2A Consumer Right of Withdrawal. This Clause applies to Consumer Clients only. In respect of each Delivery Request, a Consumer Client has the right to withdraw from the contract for that Delivery, without giving any reason, at any time until the Delivery has been fully performed.

By submitting a Delivery Request, the Consumer Client expressly requests that performance begin immediately, before the end of the statutory 14-day withdrawal period. Where the Consumer Client withdraws before the Delivery is fully performed, this is treated as a cancellation, and the fees set out in Clause 7 (Cancellations, Waiting Time & Failed Delivery), which are calculated according to how much of the Service has already been performed, represent the proportionate amount the Consumer Client owes under this right. Once the Delivery has been fully performed, there is no longer anything to withdraw from, and the right of withdrawal is extinguished.

To exercise this right, the Consumer Client may cancel the Delivery Request directly in the Application under Clause 7, the simplest route, or make any other unambiguous statement to [email protected], including by using the model withdrawal form available at lasta.ie/withdrawal.

3.3 Booking Information and Payment. The Client provides the Collection Address and Sender details, the Delivery Address and Recipient details (including contact details), and the Package Size and Method of Transport needed. The Client is shown an estimated fee before confirming and a hold is placed on the card provided. The Company processes payments via Stripe and charges the checkout price directly at the end of the service, when the Delivery is completed, accepting Visa, Mastercard, Google Pay, and Apple Pay. The Company may run third-party verification or credit checks to authenticate identity and prevent fraud.

3.4 Data Protection. The Company and the Client each act as independent controllers in respect of personal data processed in connection with a Delivery. Neither party is a processor for the other. The Company processes Sender and Recipient personal data on the basis of performance of its contract with the Client and its legitimate interests in operating, securing and improving the Service.

The Client is responsible for providing the information required by Articles 13 and 14 GDPR to the Sender and Recipient before their personal data is submitted to the Application, given that the Sender and Recipient may not themselves have access to the Application or an Account through which the Company could contact them directly. The Company's own Privacy Policy, describing how it processes personal data as an independent controller, is published and freely accessible to any person at lasta.ie/privacy. The Client shall indemnify the Company in accordance with Clause 6.3 for any claim arising from the Client's failure to provide the required information to the Sender or Recipient.

Photographs may be captured at collection and delivery and are retained for 180 days for evidential and fraud-prevention purposes. The Privacy Policy at lasta.ie/privacy forms part of these Terms.

3.5 Package Size and Accuracy. When choosing a Method of Transport, the Client acknowledges that the Company will only accept Goods whose volume and weight fall within the Package Size limits set for that Method of Transport. Providing misleading or incorrect information about the Goods may result in an additional fee, or an Independent Courier refusing to carry out the Delivery.

3.6 Declared Value. Clients may declare the value of the Goods at the time of booking. The Company's liability for loss or damage to Goods is governed by Clause 9 (Liability for Lost, Damaged or Undelivered Goods) and is capped as set out therein regardless of the Declared Value given. Where the value of the Goods exceeds the applicable cap, the Client is advised to arrange independent insurance in accordance with Clause 9.3, as any shortfall is not covered by the Company.

3.7 Matching. Once the Client submits a Delivery Request, it is offered to Independent Couriers based on objective, pre-defined factors generated automatically by the Application, such as the Independent Courier's distance from the Collection Address, the Package Size or Method of Transport selected, and the distance to the Delivery Address. These factors are applied equally to all Independent Couriers in the relevant area and do not involve any individualised assessment, ranking, or scoring of a particular Independent Courier's performance, conduct, or availability history.

3.8 Formation of the Carriage Contract. A binding contract between the Client and the Independent Courier is formed once an Independent Courier accepts the Delivery Request through the Application. Independent Couriers remain free to accept or decline any Delivery Request at their own discretion, and the Company does not assign or impose Delivery Requests on them. The Client will receive confirmation by in-app notification once the Delivery Request is accepted. The Independent Courier is considered to be holding the Goods as soon as they confirm this in the Application.

3.9 Proof of Delivery.

A Delivery is evidenced by the Proof of Delivery captured in the Application, which shall comprise at least two of the following: an in-app confirmation by the Independent Courier, a photograph taken at the Delivery Address, the Recipient's signature in the Application, or entry of a one-time PIN provided by the Client to the Recipient. Where the Declared Value of the Goods exceeds €50, the Application will offer PIN confirmation, and its use is strongly recommended.

Choosing not to use PIN confirmation does not reduce the evidential weight given to the other forms of Proof of Delivery captured for that Delivery under Clause 3.10, and where the Client has chosen not to use PIN confirmation, a claim of non-delivery will not be upheld against a Proof of Delivery comprising an in-app confirmation and a photograph taken at the Delivery Address, in the absence of manifest error.

The Client is responsible for communicating the PIN to the Recipient, where used. On confirmation of Delivery, a notification will be sent to the Client via the Application, including an invoice.

3.10 Evidential Weight of Application Records. Timestamps, photographs, PIN entries, in-app confirmations, and message or contact logs generated by the Application in connection with a Delivery shall be treated as strong evidence of the matters they record, in the absence of manifest error or evidence to the contrary. The Client acknowledges that this Clause has been specifically drawn to its attention.

3.11 Preservation of Goods on Claim. Where the Client makes a claim for damage to Goods under Clause 9, the Client shall preserve the Goods and their packaging as received and make them available for inspection for a period of 14 days from Delivery. Failure to do so may result in the Company rejecting the claim.

4. Pricing & Fees

4.1 Price Calculation. The price of a Delivery is calculated based on: (i) the distance between the Collection Address and the Delivery Address; (ii) a base fee, fixed according to the Method of Transport selected (currently walking or cycling); (iii) a technology fee, covering the running of the Application, customer support, and payment processing; and (iv) the Company's commission.

The price shown in the Application is the total price payable for the Delivery, with no VAT applied. MAST Trek Delivery Ltd is not currently registered for VAT; accordingly, no VAT is charged on any element of the price, whether in respect of the platform fee or the carriage element. A VAT-exempt invoice is issued for each Delivery. If the Company becomes registered for VAT in the future, prices will be updated to reflect this, and Clients will be notified in accordance with Clause 21.

4.2 Additional Fees. Depending on how the Delivery unfolds, a waiting fee, Cancellation Fee, or return fee may be added to the final price, in line with Clause 7 (Cancellations, Waiting Time & Failed Delivery).

4.3 Tips. The Client may add a tip at checkout, paid by card, or give a tip directly to the Independent Courier in cash. In either case, the tip is paid to the Independent Courier in full and does not form part of the Company's Fees.

4.4 Estimated Price. The price shown to the Client at the time of a Delivery Request is an estimate. The final price may differ if the details of the order change in line with Clause 7 (Cancellations, Waiting Time & Failed Delivery).

4.5 Payment Method Requirements. Failure to maintain a valid, active payment method with sufficient funds is a material breach. In these circumstances, the Company may suspend the Client's access to the Services immediately and without prior notice, in accordance with Clause 13.1 (Grounds for Action). The Client must keep the payment method linked to the Account valid and adequately funded at all times.

4.6 Authorisation to Collect. By providing bank card or account details, the Client authorises the Company to automatically collect all Fees and Cancellation Fees as they become due.

5. Delivery Timeframes

5.1 No Guaranteed Delivery Window. The Company does not commit to a specific Delivery time window. Any Delivery timeframe shown in the Application is an estimate only, and not a guaranteed commitment.

5.2 Reasonable Efforts. The Company will use reasonable efforts to support timely Deliveries, taking into account factors such as the nature of the Goods, the Method of Transport, traffic, and weather, but is not responsible for delays caused by factors outside its reasonable control. Where practicable, the Company will notify the Client of any material delay.

5.3 Client and Recipient Preparation. The Client must ensure the Goods are prepared for collection and that the Recipient is aware of and available to accept the Delivery within the estimated Delivery window shown in the Application.

5.4 Suggested Routes. The Application may suggest a route to the Independent Courier, who is not required to follow it.

6. Client Responsibility for Goods Sent

6.1 Warranties. On each Delivery Request, the Client warrants that: (a) it owns the Goods or is otherwise authorised to send them; (b) the description, weight, and dimensions provided are accurate and complete; (c) the Goods are properly packed, labelled, and prepared for the Method of Transport selected, with advance notice given of anything requiring special handling; (d) the Goods are not Prohibited Items under Clause 11 (Prohibited Items & Acceptable Use); and (e) it is lawfully entitled to provide the Company with the Sender's and Recipient's personal data for the purposes of the Delivery.

6.2 Packaging and Preparation. Packaging and preparation of the Goods for collection is the Client's sole responsibility. The Independent Courier is responsible for exercising reasonable care while the Goods are in transit. Any loss, damage, or delay attributable to inadequate packaging, labelling, or preparation by the Client shall not be the responsibility of the Company or the Independent Courier.

6.3 Indemnity

(a) Business Clients. Where the Client is a Business Client, it shall indemnify, and keep indemnified, the Company, its officers, employees, and Independent Couriers against all losses, liabilities, fines, penalties, claims, and reasonable costs (including legal costs and the costs of responding to any regulatory or criminal investigation) arising out of or in connection with: (i) any breach of the warranties in Clause 6.1; (ii) the nature, condition, or contents of the Goods; (iii) any claim brought by a Sender, Recipient, or other third party in connection with the Goods or the Delivery; (iv) inaccurate, incomplete, or misleading information supplied by the Client in connection with a Delivery Request; and (v) any breach by the Client of these Terms or of applicable law.

(b) Consumer Clients. Where the Client is a Consumer Client, the indemnity above applies only to losses, liabilities, fines, penalties, claims, and reasonable costs that are the direct and reasonably foreseeable consequence of the Consumer Client's own breach of the warranties in Clause 6.1 or of Clause 11 (Prohibited Items & Acceptable Use). It does not extend to indirect or consequential losses, and does not apply where the loss, claim, or cost would have arisen regardless of the Consumer Client's breach.

6.4 Indemnity Not Capped for Business Clients. The indemnity in Clause 6.3(a) is a separate and independent obligation of a Business Client. It is not subject to, and shall not be reduced by, the limitations of liability set out in Clause 9 or Clause 16, which apply only to the Company's liability to the Client and not to a Business Client's obligations to the Company under this Clause 6. For Consumer Clients, the indemnity in Clause 6.3(b) is limited as set out therein and is not otherwise capped by Clause 9 or Clause 16.

7. Cancellations, Waiting Time & Failed Delivery

7.1 Free Cancellation Window. Cancellation is free of charge at any time before an Independent Courier accepts the Delivery Request.

7.2 Cancellation After Acceptance, Before Collection. Where the Client cancels after an Independent Courier has accepted the Delivery Request but before the Goods are collected, the Client shall pay the base fee applicable to the Method of Transport selected, plus the technology fee. Once the Goods have been collected by the Independent Courier, the Delivery can no longer be cancelled.

7.3 Waiting Time at Collection.

(a) Free Period. Waiting time at the Collection Address of up to 10 minutes is free of charge.

(b) Accruing Waiting Fee. Where the Goods are not ready and the Independent Courier's waiting time exceeds 10 minutes, a waiting fee of €0.50 per minute accrues from minute 10.1 onwards, up to a maximum of €2.50 (reached at 15 minutes).

(c) Delivery Proceeds. If the Goods become available and the Delivery proceeds before or at 15 minutes, the accrued waiting fee under Clause 7.3(b) is added to the final price of the Delivery and forms part of the Independent Courier's earnings for that Delivery.

(d) Cancellation at 15 Minutes. If the waiting time reaches 15 minutes and the Goods are still not ready, the Independent Courier may treat the Delivery Request as cancelled by the Client. In that case, the Client shall pay the maximum waiting fee of €2.50 under Clause 7.3(b), together with the base fee and technology fee under Clause 7.2.

7.4 Waiting Time at Delivery.

Where no one is available to accept the Goods at the Delivery Address, the Independent Courier will make reasonable attempts to contact the relevant parties before treating the Delivery as failed. The following Clauses set out what constitutes a reasonable attempt to contact and the fees that apply if the Delivery cannot be completed.

(a) Reasonable Attempts to Contact. A "reasonable attempt to contact" means: (i) at least one telephone call attempt to the Recipient or, where unavailable, the Client or Sender, made from the Independent Courier's own phone and logged by the Independent Courier in the Application, with a timestamp, at the time the attempt is made; and (ii) at least one message sent to the Client or Recipient through the Application's messaging function, automatically logged with a timestamp. The automatic status notifications generated by the Application (e.g. "Courier arrived", "Goods collected", "Out for delivery") do not, on their own, constitute a reasonable attempt to contact for the purposes of this Clause.

(b) Fee for Failed Delivery Attempt. Where waiting time at the Delivery Address exceeds 5 minutes and the Independent Courier has made reasonable attempts to contact the Client, the Sender, or the Recipient in accordance with Clause 7.4(a) without response, the Client is responsible for the fee of that Delivery attempt, plus the fee for returning the Goods to the Collection Address, calculated on the same basis as the original Delivery.

7.5 Failed ID Verification.

Where the Independent Courier refuses to hand over the Goods because the Recipient does not provide a valid ID, or does not appear to meet, the age-verification requirements under Clause 11.2 (Age-Restricted Goods), this is treated as a failed Delivery under this Clause. The Client is responsible for the fee of that Delivery attempt, plus the fee for returning the Goods to the Collection Address, calculated on the same basis as the original Delivery.

7.6 Company's Right to Refuse or Cancel. The Company reserves the right to refuse or cancel a Delivery Request that is: (a) inconsistent with these Terms and Conditions; (b) affected by a Force Majeure Event, as defined in Clause 1.2; or (c) affected by any other third-party event materially affecting the Company's ability to carry out Deliveries, including without limitation adverse weather conditions and road blockage.

Where the Company refuses or cancels a Delivery Request under this Clause, no fee shall be charged to the Client. No compensation shall be payable to the Independent Courier in respect of a Delivery Request cancelled under this Clause, regardless of whether the Independent Courier had already accepted the Request at the time of cancellation.

8. Refunds

8.1 No Courier Found. No Fee is charged to the Client unless and until the Client is matched with an Independent Courier who accepts the Delivery Request. Where no Independent Courier accepts a Delivery Request, no Fee is applied and no charge is made to the Client's payment method.

8.2 Non-Completed Deliveries. A full refund is available where a Delivery is not completed, except where non-completion is attributable to the Client, the Sender, the Recipient, or the nature or condition of the Goods, in which case Clause 7 (Cancellations, Waiting Time & Failed Delivery) applies and the relevant fee under that Clause shall be retained or charged instead.

8.3 Claims for Completed Deliveries. For a completed Delivery where something went wrong, the Company's support team reviews the claim individually, following the process set out in Clause 9 (Liability for Lost, Damaged, or Undelivered Goods) and Clause 10 (Claims Window), and refunds via the original payment method where appropriate. The Company may also apply credit to the Client's Account to reflect the inconvenience caused.

9. Liability for Lost, Damaged, or Undelivered Goods

This Clause 9 deals specifically with the loss, damage, or non-delivery of Goods, and sets out an assurance the Company itself offers to the Client, regardless of fault, up to the cap in Clause 9.2. It is separate from, and does not replace, the Client's right to pursue the Independent Courier directly for the carriage of the Goods under Clause 16.4 (Recovery Assistance), where the Independent Courier's own liability may be higher. For the Company's liability in relation to the Service more generally (including exclusions and the liability that can never be limited), see Clause 16 (Limitation of Liability).

9.0 Statutory Rights. The Client has legal rights when receiving a service, including that it is carried out with reasonable care and skill. If something goes wrong, the Client should let the Company know; the Company may ask for a photo of the issue and will work to put things right.

9.1 Declared Value. At the time of submitting a Delivery Request, the Client may declare the value of the Goods, as defined in Clause 1.2 (Declared Value). Where no Declared Value is stated, the Goods shall be deemed to have a Declared Value of €10.

9.2 Limitation of Liability.

The Company's liability for the loss, damage, or non-delivery of Goods in respect of any single Delivery shall not exceed the lesser of (a) the Declared Value, and (b) €50, regardless of the actual value of the Goods. This limit applies whether the claim is brought in contract, tort, or otherwise, and reflects the price charged for the Service, which does not include cover against loss of the full value of the Goods carried. This Clause is subject to Clause 16.5 (Non-Excludable Liability).

The Client acknowledges that this limitation was specifically drawn to its attention at the time of booking.

This Clause 9.2 limits the Company's own liability to the Client as provider of the Service. It does not limit the Independent Courier's own liability to the Client for the carriage of the Goods — see Clause 16.4.

Where the Company pays the Client under this Clause 9.2, this amount shall be deducted from, and reduces on a euro-for-euro basis, any amount the Client separately recovers from the Independent Courier in respect of the same loss under Clause 16.4 (Recovery Assistance), such that the Client's total recovery for a single loss does not exceed the actual value of the Goods (subject always to the Declared Value and the caps in this Clause 9 and in the Independent Courier Agreement).

The Company's total aggregate liability to a Client under Clause 9, across all Deliveries in any rolling 12-month period, shall not exceed the greater of (a) €500 and (b) the total Fees paid by that Client to the Company in the preceding 6 months. This Clause is subject to Clause 16.5 (Non-Excludable Liability).

9.3 Client Responsible for Arranging Cover. The Company does not offer, sell, or arrange insurance or any other form of value protection for Goods, whether as part of the Service or otherwise. This means that for any Goods worth more than €50, the Client bears the risk of the difference between that value and what the Company will pay if the Goods are lost or damaged. Before submitting a Delivery Request for Goods of significant value, the Client should decide whether to (a) arrange its own insurance cover for the Goods, (b) send the Goods by another means better suited to their value, or (c) accept the risk described in this Clause. The Company strongly recommends the Client do not rely on the Service to carry Goods whose loss the Client could not reasonably bear at the limit set out in Clause 9.2.

9.4 No Insurance Provided. For the avoidance of doubt, nothing in these Terms, in the Application, or in any communication from the Company constitutes an offer, arrangement, or provision of insurance by the Company in respect of the Goods.

9.5 Prohibited Items. The Client remains responsible for ensuring that Goods submitted for Delivery do not fall within the categories of prohibited or restricted items set out in Clause 11 (Prohibited Items & Acceptable Use). The Company accepts no liability whatsoever, and the limitations in this Clause 9 shall not apply, in respect of any prohibited or restricted item submitted in breach of Clause 11.

9.6 Claims Process. Where a claim under this Clause 9 is accepted, the Company will refund the Client the price of the Goods, as evidenced by the relevant receipt or invoice, subject to the limit in Clause 9.2. The Company is not liable for indirect or consequential losses (e.g. lost profit or business).

9.7 Non-Delivery and Refusal. If Goods cannot be delivered for any reason, the Company may arrange for them to be returned to the Client, at the Client's cost.

If Delivery is refused and the Goods are not reclaimed, the Company may, once 12 months have passed from the date of refusal and after giving the Client at least 30 days' written notice, dispose of the Goods.

10. Claim Window

10.1 Notification Period. A claim in respect of a Delivery must be notified to the Company through lasta.ie/help, with supporting evidence, within 14 days of the Delivery or non-delivery date, or, where the issue was not reasonably discoverable within that period, within 14 days of the Client becoming aware of it.

10.2 Supporting Evidence. The Client must provide evidence of the issue (e.g. a photograph of the damaged Goods) and proof of purchase (invoice or receipt) at the time the claim is submitted.

10.3 Late Claims. Claims notified outside the period set out in Clause 10.1 will not be considered, save where the Client shows it was not reasonably practicable to notify the Company within that period.

10.4 Statutory Rights Preserved. Nothing in this Clause 10 affects any statutory limitation period that cannot lawfully be varied by agreement.

11. Prohibited Items & Acceptable Use

11.1 Prohibited Items. The Company will not carry: weapons, explosives, or illegal/restricted goods; controlled drugs and substances within the meaning of the Misuse of Drugs Acts; items requiring a licensed carrier (cash, cheques, bank drafts, bullion, precious stones/metals, jewellery, gift vouchers, payment cards); dangerous, hazardous, radioactive, or corrosive materials; standalone lithium batteries and power banks (batteries or power banks sent on their own, not installed inside the device they are meant to power, for example, a spare phone battery or a power bank sent by itself is prohibited); fireworks and pyrotechnics; paint, solvents and aerosols; perishable goods requiring temperature control; counterfeit or infringing goods; live or deceased animals, humans, human remains or ashes; biological, clinical or diagnostic specimens; works of art and antiques; goods made of asbestos or lead; and any goods requiring a documented chain of custody. The Client may only use the Service for lawful purposes.

11.2 Age-Restricted and Regulated Goods

11.2.1 Prescription Medication

Prescription medication may only be sent through the Service by a Business Client that is a licensed pharmacy or other entity legally authorised to dispense or supply such medication under Irish law. The Client confirms, by selecting the relevant checkbox in the Application at the time of booking, that it holds the licences and authorisations required to lawfully supply the medication being sent, and that the Delivery complies with all applicable pharmacy and medicines legislation.

Where this confirmation is given, the Independent Courier will be notified through the Application to request valid confirmation such as full name from the person accepting the Goods at the Delivery Address, and to confirm this person is the intended Recipient, before releasing the Goods. If identification is not provided, or the person present does not appear to be the intended Recipient, the Independent Courier shall refuse to hand over the Goods, and the attempt shall be treated as a failed delivery under Clause 7.5.

The Company does not verify a Client's authorisation to supply medication, does not itself dispense or handle medication, and accepts no responsibility for the lawfulness of a medication Delivery. The Client remains solely and fully responsible for ensuring that sending the Goods complies with all applicable Irish pharmacy and medicines legislation, and the warranties and indemnity in Clause 6 (Client Responsibility for Goods Sent) apply to this Clause 11.2.1.

11.2.2 Alcohol

Alcohol may be sent through the Service, by any Client, only where the Client confirms, by selecting the relevant checkbox in the Application at the time of booking, that: (a) the Goods are alcohol and require identity verification on delivery; and (b) the intended Recipient is aged 18 or over.

Deliveries of alcohol may only be requested and performed within the hours permitted by law for the off-sale of alcohol in Ireland — currently 10:30 to 22:00, Monday to Saturday, and 12:30 to 22:00 on Sundays and St Patrick's Day, with no such Deliveries on Christmas Day. The Application will block the submission of a Delivery Request for alcohol outside these hours. The Company may update these hours from time to time to reflect changes in applicable law.

Where this confirmation is given, the Independent Courier will be notified through the Application to request valid photographic identification from the person accepting the Goods at the Delivery Address, and to confirm that this person is aged 18 or over, before releasing the Goods. If identification is not provided, or the person present does not appear to meet this requirement, the Independent Courier shall refuse to hand over the Goods, and the attempt shall be treated as a failed delivery under Clause 7.5.

11.2.3 Other Age-Restricted Goods

Other age-restricted goods — including but not limited to tobacco, vapes and e-cigarettes, CBD and hemp-derived products, and adult goods — may be sent through the Service, by any Client, only where the Client confirms, by selecting the relevant checkbox in the Application at the time of booking, that: (a) the Goods are age-restricted and require identity verification on delivery; and (b) the intended Recipient is aged 18 or over.

Where this confirmation is given, the Independent Courier will be notified through the Application to request valid photographic identification from the person accepting the Goods at the Delivery Address, and to confirm that this person is aged 18 or over, before releasing the Goods. If identification is not provided, or the person present does not appear to meet this requirement, the Independent Courier shall refuse to hand over the Goods, and the attempt shall be treated as a failed delivery under Clause 7.5.

11.2.4 General

This confirmation requirement applies equally to all Clients, including private individuals sending Goods as a gift. A Client who submits a Delivery Request incorrectly, inaccurately, or without genuinely satisfying itself of the matters confirmed under Clauses 11.2.1 to 11.2.3 is solely responsible for that misuse of the Service.

The Company does not guarantee that this verification process will be effective in every case, and is not liable for an Independent Courier's failure to correctly identify the age of a Recipient or the intended Recipient of medication, save as set out in Clause 16.3. The warranties and indemnity in Clause 6 (Client Responsibility for Goods Sent) apply to this Clause 11.2 in its entirety.

11.3 Items Requiring Extra Care. Fragile objects; mobile phones, laptops, and comparable electronic devices (with their internal batteries); keys; and identity documents or original legal instruments may be sent through the Service, provided the Client flags the Delivery as requiring extra care at the time of booking. This flag instructs the Independent Courier to handle the item with additional caution and does not disclose the nature, value, or contents of the Goods to the Independent Courier. Clause 9 (Liability for Lost, Damaged or Undelivered Goods) applies to these items in the same way as to any other Goods.

11.4 Right to Inspect. Where there is reasonable suspicion of a breach of this Clause 11, the Company or any Independent Courier may open and inspect any package, and may refuse, isolate, return, or surrender it to the competent authorities. The Company does not routinely inspect packages and makes no representation as to their contents.

11.5 Handling of Prohibited or Damaging Goods. If, without the Company's prior written agreement, a Client sends or causes the Company or an Independent Courier to handle Goods that are dangerous or damaging, likely to attract pests or vermin, or likely to contaminate other Goods, the Client will be liable for all loss, damage, and costs arising as a result, and will indemnify the Company against any penalties, claims, damages, costs, or expenses connected with those Goods. In these circumstances, the Company or Independent Courier may refuse, return, isolate, or otherwise reasonably deal with the Goods as necessary to protect people, property, or other deliveries in progress.

11.6 Client Warranties and Indemnity. The warranties given by the Client on each Delivery Request, and the indemnity owed by the Client to the Company, in respect of the Goods and their compliance with this Clause 11 are set out in Clause 6 (Client Responsibility for Goods Sent) and apply equally to this Clause 11.

11.7 Acceptable Use. These Terms and Conditions permit use of the Application and Services only for lawful purposes. The Client must not use the Application or Services in any way that breaches applicable local, national, or international law, or to send, receive, upload, download, or otherwise handle material that fails to meet the Company's required content standards. The Client also agrees not to access any part of the Application, Services, or related network or equipment without authorisation, or to interfere with, damage, or disrupt them in any way.

11.8 Cooperation with Authorities. The Company will cooperate fully with An Garda Síochána, the Revenue Commissioners, and other competent authorities, and may disclose Account and Delivery records without notice where lawfully required or where criminal activity is reasonably suspected.

11.9 Further Information. For more information, please visit: Citizens Information (citizensinformation.ie) for a general guide to restricted and prohibited goods under Irish law; gov.ie for official Irish government guidance; and EUR-Lex (eur-lex.europa.eu) for EU rules on the carriage of dangerous goods.

12. Independent Courier Status

12.1 Status. Independent Couriers who perform Deliveries through the Application are independent, self-employed contractors. They are not employees, workers, or agents of the Company or of any Client.

12.2 Freedom to Contract. Independent Couriers are free to accept or decline any Delivery Request, to provide services to other platforms or businesses, and to choose their own working hours and Method of Transport. Independent Couriers are not required to work exclusively for the Company or for any Client.

12.3 Separate Agreement. Independent Couriers contract with the Company under a separate Independent Courier Agreement, which governs the terms of that relationship and their status. Nothing in these Terms creates any contractual relationship between the Client and an Independent Courier, other than the contract of carriage described in Clause 3.1 (Two Contracts).

12.4 Independent Courier Obligations. Independent Couriers are responsible for complying with all Applicable Laws in Ireland, including holding any permits, licences, or registrations needed to carry out Deliveries, their own tax and insurance obligations, and for keeping their Method of Transport safe, suitable, and well-maintained at all times.

12.5 No Guarantee of Availability. Independent Courier availability, acceptance of a Delivery Request, and the timing or Method of Transport of a Delivery are never guaranteed. Where no Independent Courier is available to fulfil a Delivery Request, the Company may decline or cancel that Request without this constituting a breach of these Terms and Conditions or giving rise to any claim for damages, provided that: (a) the Client is notified through the Application as soon as reasonably practicable; and (b) any amount already on hold in respect of that Delivery Request is refunded in full. The Company will not charge any cancellation or administration fee in these circumstances.

13. Account Suspension / Termination

13.1 Grounds for Action. A material breach of these Terms and Conditions, including abuse, fraud, safety concerns, or misuse of the Service, may result in the Company taking any of the following actions: temporary or permanent suspension of the Client's access to the Service; issuing a warning; recovering reasonable costs (including administrative and legal costs) arising from the breach; and, where reasonably necessary, disclosing relevant information to law enforcement. These actions are not exhaustive; the Company may take any other action it reasonably considers appropriate and proportionate to the breach.

13.2 Inactive Accounts. An Account may also be suspended or terminated after 90 consecutive days without an order.

13.3 Refund on Suspension or Termination. Where an Account is suspended or terminated, the Company will refund any amounts prepaid by the Client for Services not yet supplied, using the original method of payment where reasonably practicable, except where the suspension or termination follows proven fraud, unlawful use of the Service, or a material breach by the Client of Clause 6 (Client Responsibility for Goods Sent). Save as set out in this Clause 13.3, the Company is not otherwise liable for loss arising from suspension or termination, including indirect loss, loss of profit, or reputational damage, save for liability which cannot be excluded under Clause 16.5.

13.4 Closure at the Company's Discretion. The Company may, at its discretion and on reasonable notice, close a Client's Account and decline to provide further Services to that Client. Where practicable, the Company will give the Client at least 7 days' notice of closure under this Clause 13.4, save where a shorter period or immediate closure is justified under Clause 13.1.

14. Intellectual Property

14.1 Ownership. All intellectual property in the Application, website, and Lasta brand, including all logos, trademarks, design, text, graphics, and underlying software, is the exclusive property of the Company and is protected by copyright, trademark, and other applicable intellectual property laws (registered or not). Nothing in these Terms and Conditions transfers any ownership of this intellectual property to the Client.

14.2 Licence to the Client. Subject to compliance with these Terms and Conditions, the Company grants the Client a limited, personal, non-exclusive, and non-transferable licence to access and use the Application solely for its intended purpose. This licence does not permit the Client to copy, modify, reverse-engineer, reproduce, or create derivative works from the Application, or to use the Company's name, logo, or branding for any purpose without the Company's prior written consent.

14.3 Suspension of Licence. The Company may suspend or terminate the licence granted under Clause 14.2 at any time in accordance with these Terms and Conditions, including Clause 13 (Account Suspension / Termination).

15. Complaints & Dispute Resolution

15.1 Notice of Incidents. The Company will use reasonable efforts to notify the Client of any incident materially affecting a Delivery (e.g. an incorrect Delivery Address, or refusal to accept the Goods).

15.2 Cost of Re-Delivery. Where a re-delivery is required due to an error by the Client or the Recipient, the cost of that re-delivery is borne by the Client, calculated on the same basis as the original Fees.

15.3 Submitting a Complaint. If Goods are damaged or lost, or another incident occurs, the Client may submit a complaint in accordance with the notification periods and evidence requirements set out in Clause 10 (Claims Window). Complaints are submitted through the Company's website form (lasta.ie/help), which generates a support ticket. The Company aims to respond within 24–48 hours.

15.4 Complaints from Recipients. The Client is responsible for handling any complaint a Recipient raises directly with them about a Delivery. Where a Recipient complains to the Company directly, the Company will notify the Client, who must cooperate fully in resolving it, providing relevant information promptly and taking reasonable steps to resolve the matter fairly and lawfully.

15.5 Refund on Accepted Complaint. Where a complaint is accepted, the Company will refund the Client in accordance with Clause 9.6 (Claims Process), subject to the limit set out in Clause 9.2.

15.6 Set-Off Against Outstanding Amounts. Where the Client owes the Company any outstanding amount at the time a complaint is accepted, the Company may deduct that amount from any refund otherwise due. No refund is payable where the Client's outstanding debt exceeds the value of the accepted complaint.

15.7 Mitigation. In all cases, the Client must take reasonable steps to mitigate any loss suffered or alleged, and must keep evidence of those efforts.

15.8 Escalation. If a Client remains unsatisfied, they may report the matter to the Competition and Consumer Protection Commission (ccpc.ie) or pursue it through the Irish courts. Complaints specifically about the handling of personal data may be referred to the Data Protection Commission (dataprotection.ie).

16. Limitation of Liability

This Clause 16 deals with the Company's liability in relation to the Service generally. For liability specifically in relation to the loss, damage, or non-delivery of Goods, see Clause 9 (Liability for Lost, Damaged, or Undelivered Goods).

16.1 General Exclusions. The Company is not liable to the Client, whether in contract, tort, for breach of statutory duty, or otherwise, for: loss of profits, sales, business, contracts, anticipated savings, or goodwill; any indirect or consequential loss; losses arising from a Force Majeure Event; losses arising from information the Client provides through the Application; losses arising from the Client's use of the Application or Services in breach of these Terms and Conditions; losses arising from unavailability of, or unauthorised access to, the Services or Application; losses caused by a malfunction of the Client's device or internet connection; or losses arising from downloading an incompatible version of the Application, or from breaching the Apple App Store or Google Play Store rules.

16.2 Goods Carried at Client's Risk. To the fullest extent permitted by law, Goods are carried at the Client's risk. The Company's total liability in respect of the loss, damage, or non-delivery of Goods is limited as set out in Clause 9 (Liability for Lost, Damaged or Undelivered Goods), and the Company is not liable for any amount exceeding that limit, nor for any indirect, incidental, consequential, or economic losses, including loss of profit, business, or use.

16.3 Independent Couriers. Deliveries are carried out by self-employed, Independent Couriers, who are not employees of the Company. While the Company uses commercially reasonable efforts to support the quality and timeliness of Deliveries, it is not liable for loss, error, delay, or damage caused by an Independent Courier's acts, omissions, or negligence, except where the law requires otherwise, or where the loss results directly from the Company's own negligence, gross negligence, wilful misconduct, fraud, or failure to exercise reasonable care in performing its own obligations. Any liability the Company does bear under this Clause 16.3 remains subject to the limits set out in Clause 9 and Clause 16.2.

16.4 Recovery Assistance. Where a Client suffers a loss due to the act or omission of an Independent Courier engaged to carry out a Delivery, that loss is, as between the Client and the Independent Courier, a matter arising under the contract of carriage described in Clause 3.1(b), to which the Company is not a party. The Independent Courier's liability to the Client under that contract is capped as set out in the Independent Courier Agreement between the Company and the Independent Courier, as amended from time to time (currently €100 per Delivery). The Company will make reasonable efforts to assist the Client in pursuing that claim directly against the Independent Courier, but does not itself pay, guarantee, or assume the Independent Courier's liability, and is not liable for the Independent Courier's acts or omissions save as set out in Clause 16.3.

16.5 Non-Excludable Liability. Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its own negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under Irish law.

17. General Provisions

17.1 Non-Circumvention. This Clause applies only to a Business Client. During the term of the Business Client's use of the Service and for 12 months after the last Delivery arranged through the Application, a Business Client who has arranged deliveries with an average frequency of five or more per day over any 30-day period shall not directly or indirectly engage, contract with, or solicit any Independent Courier introduced to it through the Application for the provision of delivery or courier services outside the Application.

Where a Business Client breaches this Clause, it shall pay to the Company, as a genuine pre-estimate of the Company's loss and not as a penalty, an amount equal to the average commission earned by the Company on that Business Client's Deliveries with the relevant Independent Courier over the preceding 3 months, multiplied by 12, per Independent Courier so engaged. This Clause 17.1 does not apply to a Consumer Client.

17.2 No Third-Party Rights. A person who is not a party to these Terms, including any Sender or Recipient, acquires no right to enforce any of them, and no collateral contract arises between the Company and any such person.

17.3 Flow-Down. Where the Client supplies goods or services to a Recipient, it shall ensure its own terms with that Recipient contain limitations of liability at least as protective of the Client as those set out in Clause 9 (Liability for Lost, Damaged or Undelivered Goods) and Clause 16 (Limitation of Liability). The Client shall indemnify the Company against any amount by which a claim by a Recipient exceeds what would have been recoverable from the Company had such terms been in place. This indemnity is not subject to the caps in Clause 16, consistent with Clause 6.4 (Indemnity Not Capped).

17.4 Entire Agreement. These Terms, the Privacy Policy, and any order confirmation constitute the entire agreement between the parties and supersede all prior statements, representations, and understandings, whether written or oral. The Client acknowledges it has not relied on any statement not expressly set out in these Terms. Nothing in this Clause limits liability for fraud or fraudulent misrepresentation.

17.5 Force Majeure. Neither party is liable for failure or delay in performing its obligations under these Terms to the extent caused by a Force Majeure Event as defined in Clause 1.2, provided that the affected party notifies the other promptly and uses reasonable efforts to mitigate the impact. Where a Force Majeure Event continues for more than 30 days, either party may terminate the affected Delivery or, where it affects the Service generally, these Terms, on written notice and without liability. This Clause does not excuse payment of sums already due.

Notices. Notices to the Company must be sent to its registered office and to [email protected]. Notices to the Client are given to the email address on the Account and are deemed received 24 hours after sending.

17.6 Assignment. The Client may not assign, transfer, or subcontract its rights or obligations under these Terms without the Company's prior written consent. The Company may assign or novate these Terms, in whole or in part, to any group company or to a purchaser of its business or assets.

17.7 Survival. Clauses 6 (Client Responsibility for Goods Sent), 9 (Liability for Lost, Damaged or Undelivered Goods), 11 (Prohibited Items & Acceptable Use), 14 (Intellectual Property), 16 (Limitation of Liability), 3.4 (Data Protection), Non-Circumvention, and Governing Law survive termination or expiry of these Terms, together with any other Clause which by its nature is intended to survive.

17.8 Waiver. No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right, nor does any single or partial exercise of a right prevent any further exercise of it.

17.9 Sanctions. The Client warrants that it is not, and is not owned or controlled by, a person subject to EU or Irish financial sanctions. The Company may suspend the Client's Account and withhold funds pending sanctions or anti-money-laundering screening, in accordance with Clause 13.1 (Grounds for Action).

18. Governing Law

18.1 Governing Law and Jurisdiction. The Company is an Irish company, and the Service is operated from Ireland for use within Ireland. These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, regardless of the Client's place of registration, establishment, domicile, or residence, without affecting any non-waivable rights a Consumer Client has under mandatory Irish or EU consumer protection law.

18.2 Service Area. The Service is currently made available for use within Ireland only. A Client's access to or use of the Application from outside Ireland does not extend the availability of the Service to other territories, does not create any obligation on the Company to fulfil a Delivery Request outside Ireland, and does not affect the governing law and jurisdiction set out in Clause 18.1.

18.3 Amicable Resolution. If any difficulty arises regarding the interpretation, performance, or termination of these Terms and Conditions, the Parties will first attempt to resolve it amicably. If this is not possible, the Parties submit to the exclusive jurisdiction of the courts of Ireland, to the fullest extent permitted by law.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the validity and enforceability of the remaining provisions will not be affected.

20. Chargebacks

20.1 Resolution Before Chargeback. Where the Client disputes a Fee, the Client is encouraged to raise the matter through the Company's complaints process at lasta.ie/help in accordance with Clause 15 (Complaints & Dispute Resolution) before contacting its card issuer or bank. This Clause does not affect the Client's right to raise a chargeback or payment dispute with its card issuer at any time in accordance with applicable card scheme rules.

20.2 Unwarranted Chargebacks. Where a chargeback is resolved in the Company's favour under the applicable card scheme rules, the Client shall pay: (a) the disputed amount; (b) an administration fee of €25 per chargeback; and (c) any fees charged to the Company by its payment service provider in connection with the chargeback.

20.3 Suspension Pending Resolution. The Company may suspend the Client's Account while a chargeback is outstanding, in accordance with Clause 13.1 (Grounds for Action).

20.4 Set-Off and Collection. Amounts due under this Clause may be set off against any refund, credit, or other sum payable to the Client, in accordance with Clause 15.6 (Set-Off Against Outstanding Amounts), and the Company may charge any registered payment method for sums due under this Clause.

21. Changes to Terms

21.1 Right to Amend. The Company may amend these Terms and Conditions where there is a valid reason, including changes to the Application's features, to how the Service operates, to the Company's costs, or to applicable law.

21.2 Notice Period. Material amendments that are unfavourable to the Client will take effect 30 days after notice is given by email or in-app notification.

Non-material amendments (such as corrections, clarifications, or reorganisation of these Terms that do not change their substance), and amendments required by law or regulation, or reasonably necessary to address fraud or safety risks, may take effect on shorter notice.

21.3 Right to Exit. Where the Client does not accept a material amendment under Clause 21.2, the Client may close its Account without charge at any time before the amendment takes effect. Continuing to use the Application or Services after a material amendment takes effect constitutes acceptance of the revised Terms and Conditions.

21.4 Existing Delivery Requests. Amendments made under this Clause 21 do not apply to Delivery Requests already accepted by an Independent Courier before the amendment takes effect.

21.5 No Oral Amendment. No employee or agent of the Company has the power to override or alter these Terms and Conditions through any spoken agreement; only a written amendment made in accordance with this Clause 21 can do so.