Terms & Conditions

1. About Lasta

Lasta is a delivery marketplace platform operated from Dublin, Ireland. We connect individuals and businesses ("Customers") who need parcels delivered with independent couriers ("Drivers") who carry out those deliveries. By using the Lasta app or website, you agree to these Terms.

2. Eligibility

You must be at least 18 years old to use Lasta. By creating an account you confirm that the information you provide is accurate and that you have the legal capacity to enter into a contract.

3. Customer terms

3.1 Placing an order

When you place a delivery order through the Lasta app, you are entering into a contract with Lasta for the facilitation of that delivery. You agree to provide accurate pickup and drop-off addresses and to ensure that items are lawfully permitted for transport.

3.2 Prohibited items

You must not send: illegal items, weapons, hazardous materials, live animals, cash, or any item prohibited by Irish or EU law. Lasta reserves the right to refuse or cancel orders where prohibited items are suspected, without refund.

3.3 Payments

All payments are processed securely via Stripe. The price shown at checkout is final. Lasta reserves the right to update pricing at any time; changes will not affect orders already placed. All prices are in Euro (€) and inclusive of VAT where applicable.

3.4 Cancellations & refunds

You may cancel a delivery at no charge before a driver has accepted the order. Once a driver is assigned, a cancellation fee may apply. If a delivery fails due to an error on our part, you will receive a full refund. Refund requests can be submitted via the app or by contacting support.

4. Driver terms

4.1 Independent contractor

Drivers using the Lasta platform are self-employed independent contractors, not employees or agents of Lasta. Drivers are responsible for their own tax obligations, insurance, and compliance with road traffic law.

4.2 Driver eligibility

To register as a driver you must hold a valid Irish driving licence, have appropriate motor insurance covering courier work, and be legally permitted to work in Ireland.

4.3 Location sharing

When you have an active delivery, the Lasta Driver app collects your GPS location in the background and shares it with the assigned customer for tracking purposes. By accepting a delivery, you consent to this tracking for the duration of that delivery.

4.4 Earnings

Earnings are calculated per delivery as shown in the app at the time of acceptance. Payouts are processed to the bank account registered in your driver profile. Lasta is not liable for delays caused by your bank.

5. Acceptable use

You agree not to: use the platform for fraudulent purposes, manipulate ratings or reviews, attempt to circumvent the platform to pay or receive payment directly, reverse-engineer or scrape the app, or use the platform in any way that violates applicable law.

6. Liability

Lasta acts as a marketplace intermediary. We do not guarantee the availability of drivers or specific delivery times. Our liability for any loss or damage arising from use of the platform is limited to the amount paid for the relevant order.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Irish law.

7. Intellectual property

All content on the Lasta platform , including the app, website, logo, and brand , is owned by Lasta and protected by copyright and trade mark law. You may not reproduce or use our content without written permission.

8. Account termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to the safety of the platform or its users. You may close your account at any time by contacting support.

9. Governing law

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland. If you are a consumer, you may also have rights under EU consumer law that cannot be waived by this clause.

10. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.

11. Contact

For any questions about these Terms, contact us at [email protected].